welcome to oneEDSvoice

- a positively charged Ehlers Danlos Syndrome community.
  • join today!

Disabled woman, with Ehlers Danlos, humiliated by airport employee who refused assistance because she ‘didn’t look Ill’


A disabled passenger has branded Stansted Airport staff “disgusting” after she was denied assistance because she “didn’t look disabled”. Nathalie Allport-Grantham, 23, was flying to Nice with Ryanair on 31 December when a member of staff refused her the assistance she had confirmed ahead of her flight.

She had requested the use of a wheelchair to help her to the gate, as well as assistance carrying her hand luggage onboard the aircraft. But while she was assigned a wheelchair at check-in, she says it was later taken away from her by airport staff who then told her that she was “wasting their time” by asking for help.

expertly curated content related to this topic