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Disabled woman, with Ehlers Danlos, humiliated by airport employee who refused assistance because she ‘didn’t look Ill’


A disabled passenger has branded Stansted Airport staff “disgusting” after she was denied assistance because she “didn’t look disabled”. Nathalie Allport-Grantham, 23, was flying to Nice with Ryanair on 31 December when a member of staff refused her the assistance she had confirmed ahead of her flight.

She had requested the use of a wheelchair to help her to the gate, as well as assistance carrying her hand luggage onboard the aircraft. But while she was assigned a wheelchair at check-in, she says it was later taken away from her by airport staff who then told her that she was “wasting their time” by asking for help.